Support emails answered inside Outlook and Gmail
Sensbot reads the email, checks your orders and customer data, then drafts the reply. Your agent reviews and sends without leaving their inbox.
14-day free trial · No credit card required
Maria K.
Order #4821 — still waiting
Anna Kowalska
Re: Return — Order #1507622
Tomasz W.
Wrong item received
Julia N.
Shipping delay?
Piotr B.
Cancel order #2204
Anna Kowalska
Re: Return — Order #1507622
I sent the product back a week ago and still haven't received my refund. Can you check?
Hi Anna, your refund of 350.82 PLN is being processed. It should appear within 2 business days.
How it works
From email to ready reply in seconds
Sensbot reads the email, retrieves the order and customer data, and writes the reply. Your agent reviews and sends.
Incoming email
"I sent the product back a week ago and still haven't received my refund. Can you check what's happening?"
Store data retrieved
Draft reply
Hi Anna, your refund of 350.82 PLN is being processed, expected within 2 business days.
Sensbot in the Outlook sidebar
One install. The panel opens next to any email. No new window, no switching apps.
- Classic desktop Outlook on Windows
- Works with Microsoft 365, Gmail, and any IMAP inbox connected to Outlook
- Two tabs: Response and Analysis
Email Assistant must be installed on your store first, with your inbox connected. Don't have it yet? View plans →
No add-in needed. Without it, Sensbot saves generated drafts directly to your Outlook draft folder.
Outlook on the web, coming soon
Maria K.
Order #4821 — still waiting
Anna Kowalska
Re: Return — Order #1507622
Tomasz W.
Wrong item received
Julia N.
Shipping delay?
Piotr B.
Cancel order #2204
Ewa L.
Size exchange request
Anna Kowalska <anna.k@example.com>
Re: Return — Order #1507622
I sent the product back a week ago and still haven't received my refund. Can you check what's happening?
Best regards,
Anna Kowalska
Hi Anna, your refund of 350.82 PLN is being processed. It should appear within 2 business days.
Maria K.
Order #4821 — still waiting...
Anna Kowalska
Re: Return — Order #1507622
Tomasz W.
Wrong item received
Piotr B.
Can I cancel order #2204?
Re: Return — Order #1507622
I sent the product back a week ago and still haven't received my refund. Can you check what's happening?
Order context
#1507622
Suggested reply
Hi Anna, your refund of 350.82 PLN is processing. Expect it within 2 business days.
Sensbot in Gmail. No app to install.
Install from Google Workspace Marketplace. The Sensbot icon appears in your Gmail sidebar. Works in any browser.
- Single panel: order context and draft reply in one scroll
- "Use this reply" opens Gmail's compose window with the draft ready
- Chrome, Firefox, Edge, and Safari. No download required.
Email Assistant must be installed on your store first, with your inbox connected. Don't have it yet? View plans →
No add-on needed. Without it, Sensbot saves generated drafts directly to your Gmail draft folder.
Hi Anna,
Your refund of 350.82 PLN is currently being processed. It should appear in your account within 2 business days of the return being confirmed on our end.
We'll send a confirmation email as soon as it's issued.
Best regards,
Support Team
Refine
Draft ready before you start typing.
Sensbot reads the email, finds the order, and writes the reply. Your agent opens the panel and the draft is already there.
One click inserts into the composer
"Use this response" places the formatted reply directly into Outlook's reply composer or Gmail's compose window.
Refine with plain language
Type any instruction or pick a quick suggestion. "Keep it short," "Be more formal," "Translate to Polish." Each refinement is a new version.
Previous drafts are never lost
Every refinement is a new version. Navigate back if you preferred an earlier take.
Every relevant detail from your store. Pulled automatically.
The Analysis tab shows exactly what Sensbot checked before writing the draft. No manual lookup. No switching between tools.
Intent, urgency, and sentiment at a glance
Sensbot classifies every email before the agent opens it. Triage the whole inbox without reading a single message.
Full order card with real data
Product, delivery date, carrier, return window, past returns, all pulled from your store. The draft is only written after this data is retrieved.
Decision card for returns, refunds, complaints
For policy-bound emails, Sensbot recommends an action, assigns a risk level, and shows the store rules that guided it.
Your agent understands, not just sends
The agent can see the order history, return eligibility, and reasoning before approving the reply. They know why Sensbot wrote what it wrote.
Intent
Return requestUrgency
MediumSentiment
NegativeConfirm refund timeline to customer
Return received Mar 15. Standard ETA: 2 business days. Customer within 30-day return window. No prior return history.
What it handles
Built for the emails that take the most time
Complex support emails need real data to answer correctly. Sensbot retrieves it before drafting.
"I want to return my order. It doesn't fit."
What Sensbot checks
- Order date and delivery
- Return window eligibility
- Return history for this customer
Draft output
Approves or flags the return based on policy. Includes return label instructions.
"I returned this 2 weeks ago and still no refund. This is unacceptable."
What Sensbot checks
- Return tracking status
- Refund processing timeline
- Previous contact history
Draft output
Explains refund status with real dates. Escalates if delay exceeds policy.
"My order should have arrived 3 days ago. Where is it?"
What Sensbot checks
- Order and shipping status
- Carrier tracking events
- Estimated new delivery date
Draft output
Replies with the exact carrier status and expected delivery. No generic "it's on its way."
"The zipper broke after two uses. I want a replacement."
What Sensbot checks
- Order and product details
- Purchase date and warranty window
- Previous claims on this order
Draft output
Offers replacement or refund per warranty policy. Includes next steps.
Trusted by stores across Europe
Configuration
Fits your team from day one
Leave defaults and start immediately. Adjust as you learn how your team uses it.
Draft mode or auto-send
Start with drafts: Sensbot creates reply drafts for your agents to review. Switch to auto-send for high-confidence email types when you're ready.
Custom instructions
Guide the assistant with plain language. "Always mention our 30-day return policy." "Use formal tone." "Escalate orders over €500 to the manager."
Writing style auto-detect
Click "Detect from past emails" and Sensbot reads your sent emails to match your existing tone, formality, and format. Adjust anytime.
Email filters
Skip processing for specific senders or subject lines: newsletters, auto-confirmations, internal addresses.
Example custom instructions
Tone
"Reply in a supportive, calm tone. Show empathy when customers express frustration."
Policy
"Always mention our 30-day return policy when discussing purchases. Never promise refunds for items over 60 days old."
Escalation
"For B2B orders over €1000, suggest the customer contact our sales team directly instead of resolving via email."
How to get started
Email Assistant works right after setup on your store. The Outlook and Gmail add-ins are optional, bringing the draft panel inside your email client.
Install Email Assistant on your store
Install the Email Assistant app from your platform's app store, connect your support inbox in settings, and Sensbot starts reading and drafting replies immediately. Drafts go to your email draft folder automatically.
No add-in required. The add-in is an optional layer that shows the panel inside Outlook or Gmail.
Already have Email Assistant on your store? Install the add-in to see drafts and order context directly inside Outlook or Gmail.
Outlook add-in
Windows desktop
- Download
SensbotOutlookAddIn.msifrom your Sensbot account - Run the installer and restart Outlook
- Click Sensbot AI in the ribbon and log in with your Sensbot account
- Open any customer email, draft appears automatically
Gmail add-on
Any browser · No download
- Open Google Workspace Marketplace and search Sensbot AI Email Assistant
- Click Install and approve the permission prompts
- Reload Gmail, Sensbot icon appears in the right icon strip
- Log in with your Sensbot account, then click the icon on any email
Works with Gmail, Outlook, and any IMAP/SMTP inbox connected to Outlook. For helpdesk platform integrations contact us.
Start replying to emails
with real store context
Connects to Gmail or Outlook. Reads your orders, customers, and history.
Every reply backed by real order and customer data
No setup. No training. Uses your existing email client.